Frequently Asked Questions
Everything you need to know about your La Cosmetique experience.
Are your products cruelty-free and vegan?
At La Cosmetique, we prioritize ethical beauty. The majority of our range is 100% cruelty-free and vegan. Please check the 'Ingredients' tab on individual product pages for specific certifications.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website. Shipping typically takes 3-5 business days.
What is your return policy for opened skincare items?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for a consultation.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How do I know which product is right for my skin type?
We offer a complimentary 'Skin Quiz' on our homepage to help you find your perfect match. Alternatively, you can chat with one of our beauty consultants via the live chat feature.